Privacy Policy – Chloe’s Dog Grooming
Effective Date: [10th June 2025]
1. Who We Are
Chloe’s Dog Grooming is a pet grooming business based in [Littleport, Cambridgeshire], providing dog grooming and related services for dogs. For the purposes of data protection laws, Chloe’s Dog Grooming is the data controller.
2. Information We Collect
We may collect and store the following information:
– Personal contact information: name, address, phone number, email
– Pet details: name, breed, age, medical history, grooming preferences
– Appointment records
– Emergency contacts
– Payment records (card details are processed securely and not stored)
– Referral details, including affiliate information if applicable
– Vehicle registration details (for drop-off and collection verification)
3. How We Use Your Information
We use your information to:
– Schedule and manage appointments
– Contact you about your pet’s care
– Maintain accurate grooming records
– Handle payments and invoicing
– Provide reminders and updates
– Contact emergency contacts if needed
– Track affiliate referrals (if applicable)
4. Sharing Your Information
We never sell your information. We only share data:
– With emergency veterinary services (if required)
– With your consent, to affiliates who referred you
– When legally required (e.g., by authorities or for insurance claims)
5. Marketing
We may occasionally send you grooming reminders, seasonal promotions or service updates. You can opt out at any time by contacting us or using the unsubscribe option in messages.
6. Data Storage & Security
We take appropriate technical and organisational steps to secure your information, both digitally and physically. Our booking and data storage systems are password-protected and GDPR compliant.
7. How Long We Keep Your Data
We keep your data only as long as necessary for our legitimate business purposes or as required by law (e.g., HMRC financial records). You may request deletion of your data at any time.
8. Your Rights
You have the right to:
– Access the personal data we hold about you
– Correct inaccurate data
– Request deletion of your data (in some cases)
– Object to or restrict processing
– Withdraw consent (where applicable)
To exercise any of these rights, contact us at admin@chloesdoggrooming.co.uk.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check our website for the latest version.
10. Contact Us
If you have any questions about this policy or how we use your data, contact:
Chloe’s Dog Grooming
Phone: 07986 850 960
Email: admin@chloesdoggrooming.co.uk
11. Photographs
We may take before-and-after photos of your dog for use on our website or social media. Please let us know if you do not consent to this.
12. Client Confidentiality
Your privacy is important to us. We will not share your personal details or contact information with any third party without your express consent.